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Patient Satisfaction

Patient comments from Quarter 1, 2009 Patient Satisfaction Surveys:

"My nurse was wonderful and very caring.  She went above and beyond her job.  I am very pleased with her service."

"Your company is God sent.  I’ve been with you myself since 2004.  When we need I.V. infusion it’s always Complete.  Thank you!  God bless each & every one of you.  My husband says thank you also!"

"My nurse was very courteous, nice and made her visit very comfortable.  She added humor to her visit every Monday.  I’d suggest her to anyone that I know."

"I really appreciated the professionalism and courtesy of every individual I dealt with.  The customer service was awesome!"

"Really everything was very good, that’s why I gave you all 5’s.  You all did a good job for us.  Thank you all very much."

"Everything was perfect, above and beyond my expectations.  The whole staff was great from the receptionist thru the nurses.  Thank you one and all."

"Excellent customer service."

"I’m lucky that I was able to use your company.  Because of my infection I needed my IV on time.  You were there for me every time.  I was never left in the dark.  Thank you."

"My nurses were two of the nicest people I’ve ever met.  I can’t believe how informative they were.  I can only wish that all nurses had their knowledge & bedside manner.  I will miss them."

"You guys are great, caring & kind.  Don’t change anything.  We’re so grateful to all of you.  You made a very difficult time in our lives a lot easier & we thank you from the bottom of our hearts.  God bless you all." 

"We were very pleased with your services!  I’ll miss  our R.N."

"All of you are wonderful – Thank you!!  I’ll miss you."

"We would without hesitation ask for your services (if needed) in the future.  The caring and empathy of your whole staff was much appreciated."

Patient Scores - Quarter 1, 2009:
The medications/supplies were delivered on time. 98%
The staff was courteous and helpful 99%
I knew who to call if I had problems with my IV medication. 98%
I was satisfied with on-call response & assistance if I called after hours. 98%
The services provided met my needs and expectations. 99%
My rights and responsibilities, as a patient, were adequately explained to me. 98%
The driver called prior to delivery with an estimate delivery time. 98%
The nurse contacted me prior to the visit to set up a time and date. 100%
Address: 31555 Industrial Road, Suite 200 Livonia, MI 48150-1821
Telephone: 734-425-2550 Toll Free: 866-425-2550
General Fax: 734-425-2620 Referral Fax: 734-425-0470