Patient Satisfaction

Patient comments from Quarter 1,
2009 Patient
Satisfaction Surveys:
"My
nurse was wonderful and very caring. She went above and
beyond her job. I am very pleased with her service."
"Your
company is God sent. I’ve been with you myself since 2004.
When we need I.V. infusion it’s always Complete. Thank
you! God bless each & every one of you. My husband says
thank you also!"
"My
nurse was very courteous, nice and made her visit very comfortable. She added
humor to her visit every Monday. I’d suggest her to anyone
that I know."
"I
really appreciated the professionalism and courtesy of every
individual I dealt with. The customer service was awesome!"
"Really
everything was very good, that’s why I gave you all 5’s.
You all did a good job for us. Thank you all very much."
"Everything was perfect, above and beyond my expectations.
The whole staff was great from the receptionist thru the
nurses. Thank you one and all."
"Excellent customer service."
"I’m
lucky that I was able to use your company. Because of my
infection I needed my IV on time. You were there for me
every time. I was never left in the dark. Thank you."
"My
nurses were two of the nicest people I’ve ever met.
I can’t believe how informative they were. I can only wish
that all nurses had their knowledge & bedside manner. I
will miss them."
"You
guys are great, caring & kind. Don’t change anything.
We’re so grateful to all of you. You made a very
difficult time in our lives a lot easier & we thank you from
the bottom of our hearts. God bless you all."
"We were
very pleased with your services! I’ll miss our
R.N."
"All of
you are wonderful – Thank you!! I’ll miss you."
"We
would without hesitation ask for your services (if needed)
in the future. The caring and empathy of your whole staff
was much appreciated."
|
Patient Scores
- Quarter 1, 2009: |
| The medications/supplies were
delivered on time. |
98% |
| The staff was courteous and
helpful |
99% |
| I knew who to call if I had
problems with my IV medication. |
98% |
| I was satisfied with on-call
response & assistance if I called after hours. |
98% |
| The services provided met my
needs and expectations. |
99% |
| My rights and
responsibilities, as a patient, were adequately
explained to me. |
98% |
| The driver called prior to
delivery with an estimate delivery time. |
98% |
| The nurse contacted me prior
to the visit to set up a time and date. |
100% |
|