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Patient Satisfaction

Thank you to all of our patients who took time to complete their Patient Satisfaction Survey.  Here are some patient comments from our Quarter 4, 2010 Patient Satisfaction Surveys:

"I thought the company did a great job caring for me and I feel you are a topnotch facility.  Thank you."

"Pharmacist Neptune was very complete.  I love that she checked on me and my husband; very concerned.  She made me feel secure.  Thank you all very much."

"I don't know what to add.  Your service was so complete and the nurses so courteous.  I was truly grateful to have had Complete Infusion service me.  Thank you."

"I could not find fault with your services no matter how hard I can think or try.  Everyone I spoke to during my healing was topnotch professional and informative.  Thank you very much."

"All of the staff that we encountered was great!  The initial nurse, who walked us through everything to the delivery staff and pharmacist were all great and made us feel as though they really cared.  Thank you for assisting during this challenging time in our daughter's life."

"I was very impressed with your company.  All staff was courteous, helpful, quick and able.  I have never encountered a medical business that was run so well.  I was also very impressed with my nurse.  She did a great job and had a wonderful "bedside" manner."

"Everyone very courteous, friendly and willing to help.  Didn't mind repeating instructions if I didn't understand.  Fast response whenever I called in.  Thank you."

"Thanks for your service.  Appreciate your kindness and calls and concerns."

"Excellent services."

"Very courteous delivery persons and helpful.  Nursing staff was respectful and put you at ease, answer questions, etc."

"We were very satisfied with the services you provided us!"

Patient Scores - Quarter 4, 2010:
The staff was courteous and helpful 99%
I had the supplies I needed to take my IV on time 98%
The equipment remained in good working order 98%
I knew who to call if I had problems with my IV medication. 98%
The equipment was clean when delivered. 98%
The services provided met my needs and expectations. 97%
My rights and responsibilities, as a patient, were adequately explained to me. 99%
The driver called prior to delivery with an estimate delivery time. 98%
The nurse contacted me prior to the visit to set up a time and date. 100%
Address: 31555 Industrial Road, Suite 200 Livonia, MI 48150-1821
Telephone: 734-425-2550 Toll Free: 866-425-2550
General Fax: 734-425-2620 Referral Fax: 734-425-0470