Patient Satisfaction

Thank you to all of our patients
who took time to complete their Patient Satisfaction Survey.
Here are some patient comments from our Quarter 4,
2010 Patient
Satisfaction Surveys:
"I
thought the company did a great job caring for me and I feel
you are a topnotch facility. Thank you."
"Pharmacist Neptune was very complete. I love that she
checked on me and my husband; very concerned. She made
me feel secure. Thank you all very much."
"I
don't know what to add. Your service was so complete
and the nurses so courteous. I was truly grateful to
have had Complete Infusion service me. Thank you."
"I
could not find fault with your services no matter how hard I
can think or try. Everyone I spoke to during my
healing was topnotch professional and informative.
Thank you very much."
"All
of the staff that we encountered was great! The
initial nurse, who walked us through everything to the
delivery staff and pharmacist were all great and made us
feel as though they really cared. Thank you for
assisting during this challenging time in our daughter's
life."
"I was
very impressed with your company. All staff was
courteous, helpful, quick and able. I have never
encountered a medical business that was run so well. I
was also very impressed with my nurse. She did a great
job and had a wonderful "bedside" manner."
"Everyone very courteous, friendly and willing to help.
Didn't mind repeating instructions if I didn't understand.
Fast response whenever I called in. Thank you."
"Thanks for your service. Appreciate your kindness and
calls and concerns."
"Excellent services."
"Very
courteous delivery persons and helpful. Nursing staff
was respectful and put you at ease, answer questions, etc."
"We
were very satisfied with the services you provided us!"
|
Patient Scores
- Quarter 4, 2010: |
| The staff was courteous and
helpful |
99% |
| I had the supplies I needed
to take my IV on time |
98% |
| The equipment remained in
good working order |
98% |
| I knew who to call if I had
problems with my IV medication. |
98% |
| The equipment was clean when
delivered. |
98% |
| The services provided met my
needs and expectations. |
97% |
| My rights and
responsibilities, as a patient, were adequately
explained to me. |
99% |
| The driver called prior to
delivery with an estimate delivery time. |
98% |
| The nurse contacted me prior
to the visit to set up a time and date. |
100% |
|